Refund Policy

Last updated: February 15, 2026

1. Free Trial

dArkiv offers a 7-day free trial with full access to all features. No credit card or account registration is required. We strongly encourage you to use the trial period to make sure dArkiv meets your needs before purchasing.

2. 30-Day Money-Back Guarantee

If you purchase a dArkiv license and are not satisfied for any reason, you may request a full refund within 30 days of your purchase date. No questions asked.

3. How to Request a Refund

To request a refund, contact us at support@darkiv.app with:

• Your order number or transaction ID (from your Paddle receipt)
• The email address used for the purchase

We aim to process all refund requests within 3–5 business days. Refunds are issued through Paddle, our payment processor, and will be returned to your original payment method.

4. After 30 Days

Refund requests made more than 30 days after purchase are handled on a case-by-case basis. We're a small team and want every customer to be happy — if you have a legitimate issue, please reach out and we'll do our best to help.

5. License Deactivation

Upon refund, your license key will be deactivated. You may continue to use the Software in trial mode (if trial days remain) but will not have access once the trial expires.

6. No Partial Refunds

Since dArkiv is a one-time purchase (not a subscription), refunds are issued for the full purchase amount. There are no partial refunds or prorated amounts.

7. Exceptions

We reserve the right to deny refund requests in cases of:

• Abuse of the refund policy (e.g., repeated purchases and refunds)
• Fraudulent purchases or chargebacks
• License key sharing or redistribution

8. Contact

For refund requests or questions about this policy, contact us at: support@darkiv.app